"Linking what you learn with day-to-day practice"


Developed to support clinicians, commissioners and providers, managers, health professionals and researchers our Standard Scheduled Training Programme provides an extensive range of training including, courses in Discovery Interviews, Evaluation/Research Design, Healthcare Research Methodology, Patient Reported Outcome Measures (PROMs), Patient experienceQuestionnaire design, Critical Appraisal Skills and Data Analysis.

All our courses are taught by experienced training consultants in a hands-on and relaxed environment and are accompanied by comprehensive course notes and materials.

Our clients include:

  • Diabetes UK
  • Evidera
  • Isis Innovations Ltd, University of Oxford
  • Guys & St Thomas' Foundation Trust
  • PharmaQuest Ltd
  • Pfizer
  • Wathwood Hospital
  • United Biosource Corporation
  • University of Lincoln
  • Shenehom Housing Association
  • Oxford Outcomes
  • KantarHealth
  • NIHR Research Design Services for Essex
  • NIHR Research Design Services for the East Midlands

How our clients rated us

The quality of instruction was good. Strongly agree = 5

Average rating by our clients =  4.95

How do you rate the training overall? Excellent = 5

Average rating by our clients = 4.91

Would you recommend this training to someone else? Very likely = 5

Average rating by our clients =4.97

What our clients say

"The day met all my expectations"

"Brilliant course"

"Feel  so much more confident now"

"The course was just what I was hoping for"

" Found the group work really very helpful"

"Thank you for an excellent day"

In summary

Our scheduled courses are given at our Bloxham Mill offices or at a venue and time convenient for your organisation. This includes:

  • A full day workshop delivered by our experienced trainer
  • An interactive workshop including Q&A and other retention-enhancing exercises
  • A training pack comprising a CD of the presentations, bibliography of further reading and examples of the tools and techniques used in the workshop.

Our workshops

Cognitive Interviewing for Evaluating Measurement Equivalence of Electronically Migrated PRO Instruments: A One day Workshop

 Bloxham Mill Business Centre, Barford Road, Bloxham Banbury OX15 4FF  9:45AM – 4:15 PM

Faithful migration from paper to ePRO and across different electronic platforms is essential to avoid measurement error which can be introduced into the trial design by different PRO data collection modes. Through presentations and practical sessions the primary focus of this workshop is on how to effectively develop verbal probes and conduct verbal probing in evaluating measurement equivalence across data collection modes.


  • Introduction to cognitive interviewing (CI)
  • Overview of the ISPOR ePRO Task Force Report
  • Study design for evaluating equivalence
  • Approaches to assessing equivalence
  • Developing the verbal probes to evaluate equivalence
  • Types of probes
  • A systematic approach to verbal probe development
  • Practical: Developing appropriate probes – A case study
  • Avoiding probing pitfalls
  • What is a bad and good interview?
  • Practical: Conducting a cognitive interview
  • Feedback and discussion
  • Interpreting the results of the CI
  • Logistics of the CI
  • Discussion
  • Q&A & Close

 Key outcomes

  • Select the appropriate study design to evaluate measurement equivalence
  • Apply a systemeatic approach in developing effective probes to evaluate measurement equivalernce across different modes
  • Appreciate the differences between a good and bad cognitive interview
  • Conduct an effective cognitive interview and avoid probing pitfuls

Who should attend

Those planning to conduct their first cognitive interview or would like to get a better understanding of how to evaluate measurement equivalence across different data collection modes.

Cost: £275 + VAT

Includes tea/coffee and a comprehensive information pack.

To book Tel: 01295 724233 or email: info@dhpresearch.com

An Introduction to Patient Discovery Interviews

Bloxham Mill Business Centre, Banbury OX15 4FF. 9.45AM - 4.15PM

An important aspect of the workshop is practicing and developing the skills involved in the Discovery Interview technique during interactive practical sessions in which participants carry out interviews with other participants.

Who should attend?

Those responsible for the commissioning or carrying out Discovery Interviews who wish to gain a clear and practical understanding of the key concepts, principles and application of the DI technique.

Key learning outcomes

Through a combination of presentations, interactive and practical sessions, delegates will gain greater insight into:

  • The nature of sampling for DI
  • Organisation of the DI spine
  • The necessary skills required to effectively carry out Discovery Interviews

Programme outline

  • Where does the Discovery Interview concept come from?
  • Developing interviewing skills – how can we get the best out of a semi-structured interview?
  • The concept of the patient journey – the ‘spine’ of the Discovery Interview
  • Ethical, Methodological and Practical aspects of the Discovery Interview (consent, sampling and confidentiality).
  • Developing interviewing skills – how can we sensitively deal with personal and potentially embarrassing issues

Take away

Participants will be able to take away a practical Discovery Interview ‘toolkit’ of documents and materials that can be readily adapted for use in local service improvement work.

Cost: £275 + VAT

Includes light refreshment during the day and comprehensive information pack.

To book Tel: 01295 724233 or email: info@dhpresearch.com

Improving your Qualitative Research Techniques in Health and Social Research - Conducting Focus Groups
and In-depth Interviews

 Bloxham Mill Business Centre, Banbury OX15 4FF. 9.45AM - 4.15PM

Qualitative research methods are now a major methodology used in healthcare research. This one-day workshop has been designed to provide both inexperienced participants as well as those who want expand their knowledge of the most common qualitative research methodologies.

Who should attend?

Health researchers involved in collecting qualitative data and who want to gain a deeper insight into the techniques, the do’s and don’ts in planning and conducting one-to-one interviews and focus groups. 

Key learning outcomes

Through a combination of presentations and practical sessions participants will learn the appropriate use of different ways of collecting verbal data, the design of materials for one-to-one interviews and focus groups, the do’s and don’ts when conducting one-to-one interviews and focus groups, maximising the quality of data collected. 


The Role of focus groups and In-depth Interviews in Health and Social Research

  • How does patient focus group and interview research relate to the evidence culture?
  • Understanding the different type of information focus groups and in-depth provide

Practical Session 1: Guided group exercise to establish the measurement strategy using a case study

Planning the Data Collection

  • Developing the topic guide
  • How and which  participants to invite
  • Planning for the recording, handling and analysis of the verbal data
  • Ethics, gaining consent and ensuring confidentiality

Practical session 2: Guided group exercise to develop a brief  interview topic guide using a case study

Developing interviewing skills – How to get the best out of an in-depth interview?

  • How to get the interview started
  • Dealing sensitively with personal and embarrassing issues?
  • Honing your listening skills
  • Looking for non-verbal cues
  • Being part of the social dynamic
  • How to probe effectively

Practical session 3: Guided small group work carrying out an in-depth interview and small group feedback  

Designing a focus group

  • When to use a focus group
  • Choosing the appropriate group size
  • Developing stimilus material
  • Developing the topic guide

Understanding the role of the facilitator

  • Getting participants talking
  • Making use of and managing group dynamics
  • Managing the “know it all”
  • Using stimulus material effectively

How to Recruit participants

  • Different recruitment strategies
  • How to invite
  • Screening
  • Incentives

    Cost: £275 + VAT.

    Includes light refreshment during the day and comprehensive information pack.

    To book Tel: 01295 724233 or email: info@dhpresearch.com


    Cognitive Interviewing in the Development and Evaluation of Patient Reported Outcomes (PRO) Measures

    Bloxham Mill Business Centre, Banbury OX15 4FF. 9.45 AM - 4.15PM

    Cognitive Interviewing has become a standard technique in the development and evaluation of patient reported outcome (PRO) measures and health survey questionnaires and is an essential component in establishing the validity of a questionnaire.

    This one day course gives participants a thorough grounding in cognitive interviewing skills. The course also includes the different types of interviewing techniques, planning the interviews, conducting the interviews and analysis and reporting the findings. The course is a combination of taught and practice sessions.

    Course Outline

    • Background and introduction to cognitive theory
    • Cognitive interviewing methods: Retrospective Verbal Probing and Think aloud
    • The sequencing and organising of the cognitive interview activities
    • Designing the cognitive interview probe sheets
    • Conducting the cognitive pre-interview and warm-up
    • Practicing the cognitive interview with feedback
    • Identifying problems in PRO items
    • Reporting findings and implementing changes

    Who Should Attend?

    This course has been developed specifically for those who:

    • need to plan a cognitive test for the first time or feel they need more understanding of the whole process
    • need to gain practical experience in cognitive interviewing techniques and data analysis
    • commission research and need to understand more about question pre-testing

    Key Learning Outcomes

    At the end of the course you will be able to:

    • Design and plan a cognitive interview taking account of the different interviewing techniques
    • Develop a sampling and recruitment strategy
    • Conduct a cognitive interview
    • Identify and report on problems with questionnaire items

    Cost: £275 + VAT

    Includes light refreshment during the day and comprehensive information pack.

    To book Tel: 01295 724233 or email: info@dhpresearch.com 


    How to Design Your Health Survey Questionnaire

    Bloxham Mill Business Centre, Banbury OX15 4FF. 9.45 AM - 4.15PM 

    This one day workshop is designed to help participants produce effective patient experience and health survey questionnaires that will give reliable and valid information about the behaviours, attitudes, choices and experiences of respondents.

    Who should attend?

    This course is aimed at novice and intermediate experienced participants who need to design health survey questionnaires as part of their work and who wish to have a better understanding of best practice.

    Key learning outcomes

    Through a combination of presentations and practical sessions this 1 day course will equip participants with a thorough understanding of the key principles of questionnaire design and the qualities of a good questionnaire including question wording, avoiding bias, choosing the appropriate rating scale, layout and field testing.

    Programme outline 

    Specifying the survey aims
    • Establishing the key objectives of the study
    • Defining the target population
    Key stages in questionnaire design
    • Reviewing the literature
    • Involving key stakeholders
    • Defining the Information required
      - Types of Data
      - Types of Analysis
    • Developing a decision tree
    • Developing the structur
    Choosing the right question type (1)
    • Closed Questions
      - Single and Multiple Response
      - Don't Know responses
    • Open Questions
    • Ranking Questions
    • Grids and Compound Grids
    Choosing the right question type (2)
    Rating Scales
    • Number of Points
    • Balanced or unbalanced
    • Don't Know Responses
    • Types of Rating Scale
    How to right a good question
    • Qualities of a good question
    • Avoiding Ambiguity
    • Avoiding bias
    • Use of Language
    General principles of questionnaire design (paper and web-based)
    • Sequencing
    • Formatting
    • Routing/tailored sequencing
    Cost: £275 + VAT

    Includes light refreshment during the day and comprehensive information pack.

    To book Tel: 01295 724233 or email: info@dhpresearch.com


    "Brilliant course, really very useful for my PhD learning. "The opportunity to practice interviewing was particularly helpful" "The workshop was everything I hoped for" "Enjoyed the small group work. "