6 stage process | Aims | Methodology | Measure | Collect data | Analyse | Decision making

  • Set a direction for you in the improvement of patient experience
  • Develop the action plans that enable you to improve patient experience.

6 step evaluation

"We did some superb research into the experiences of people with diabetes which influenced change and improvements at GP practice level and where we developed guidelines and developed services for diabetes in conjunction with providers. Keith is an expert in this field, has a great personal style and produced actionable results."

R&D Manager