"We are dedicated to understanding how patients think, feel and behave"

Our Case Studies

the issues we address to obtain neaninful evidence

Case 1

Rationale

Commissioned by Macmillan Cancer Support to explore the relationship between staff and patient experiences in the delivery of positive care for patients with cancer.

Method

  1. In-depth interviews with clinical and non-clinical staff
  2. Discovery interviews with patients and carers
  3. Web-based system for the collection of patient experience
  4. Secondary analysis local data and national surveys

Result

Deeper understanding of the relationship between patient and staff experience and the delivery of care in order to provide recommendations to improve patient experience and staff experience.

Case 2

Rationale

Commissioned by the Royal Free London NHS Foundation Trust to develop a standardised patient reported outcome measure to evaluate the benefits of dietetic care to outpatients and inpatients.

Method

  1. Carousal groups with clinical staff to define key areas of concern
  2. Focus groups with patients to identify key themes, outcomes and experience
  3. Development of initial patient outcome measure and patient evaluation
  4. Piloting of revised measure and psychometric evaluation

Result

Availability of standardised information for clinical staff to optimise patient care, outcomes and experience.

Case 3

Rationale

Commissioned by NHS Doncaster to identify inpatient views and opinions on what constitutes relevant outcomes that inpatients perceive as improvement as a result of care provided during their stay in an high security environment.

Method

  1. Group session with clinical staff to define key areas of concern
  2. Focus groups with patients to identify key themes, outcomes and experience

Result

Enabled staff to undertake important evaluations of service, learn lessons and re map future service provision in a timely way whilst maintaining clinical focus.

Case 4

Rationale

Commissioned by Tower Hamlets Primary Care Trust for eveloping “Discovery Interviews” as a key strategy in the collection and use of patient experience material in service improvement.

Method

Training and skills development in using semi-structured patient experience interviews and working with patient representatives and clinical staff.

Results

Developing a shared understanding of the nature of patient experience data, its analysis and how staff can improve practice in the light of thematic findings.

Case 5

Rationale

Commissioned by Humberside NHS Trust to obtain an understing and management of patient experience and equality in an age of super diversity.

Methods

Presntations and group work to enable participants to learn about and debate the pros and cons of different methods of gathering patient stories and the views and experiences of service users.

Results

Participants to be able to develop their own plans for the feasible implementation of the overall principles equality and diversity.

Case 6

Rationale

To explore service-user’s perceptions of their experiences of being clients of a “assertive outreach” mental health team.

Method

Qualitative interviews with service users living with quite severe mental health conditions and were being visited intensively by staff

Result

The identification four general themes that emerged from extended interviews with service users to support the ongoing development of thebefriending’ model to develop therapeutic relationships.

2014 brochure banner

Company History

"Using DHP Research & Consultancy to identify in-patient views and opinions on relevant patient reported outcomes was really valuable for us; it enabled us to undertake important evaluations of service, learn lessons and re map future service provision in a timely way whilst maintaining clinical focus. A very real cost efficiency."